Frequently Asked Questions

1. Payment

How can I pay for my shirt?
We accept payment by Visa, Mastercard and Discover. If you can't pay thru those avenues, please contact us or call us at +852 2868 2623 and we will figure something out.

Is it safe to enter my card number online?
You can safely enter your entire credit card number via our 128-bit secure server, which encrypts all submitted information.

Why did my credit card authorisation fail?
The most common reason for a failed authorisation is that you typed in the wrong billing zip code. Oftentimes, your billing address is different than your shipping address. If you still have problems, please call us at +852 2868 2623 to figure out a solution.

Can I buy a Radix shirt as a gift for my friend?
Absolutely. We believe that Radix T-shirts make the best gifts. We even allow you to put a special birthday/gift note in the package. At the checkout page, simply check the "gift" box option and you can type in a special note for your friend.

When I buy the shirt for my friend, does s/he see the price of the shirt?
No. Instead of sending an invoice in the package (which shows the price of the shirt), we only send the packing slip. The packing slip includes the sender and recipients information. It does not include the price.

I saw a shirt that I think my friend would love, what do I do?
Well, you have two options:
Use the "Email a friend" option on the product page, and s/he'll probably laugh real hard and then send you a witty email back.

Buy the shirt for a friend and s/he'll will feel obligated to buy you presents for the rest of your life, and even after that s/he will still feel indebted to you.

How much does shipping cost?
Shipping is free for two or more shirts. Otherwise its HKD5. We ship via USPS (unless you request to ship UPS.)

How long will my order take to arrive?
We have most styles in stock so we'll ship out your order out within 1 day. The Postal Service usually takes about 2-3 days. If you need it faster or want to guarantee delivery, please ship UPS ground, third day, 2nd Day or next day, and we'll get it out ASAP.

How much is international shipping?
International shipping is a flat rate of HKD15. All international orders are shipped regular parcel post.

What if I ordered the wrong size?
Unworn/unwashed shirts can be exchanged free of charge! Please email us if you want to return your order.

When I buy a shirt, what comes in the package?
In the package you get:

• The awesome shirt you bought.
• An invoice detailing the order.
• Free Stickers, for you to place all around your house/dorm room/metro system.
• Sometimes we also send out Banana Candy.
• The piece of mind knowing you purchased the softest, funniest t-shirt on the internet.
  

How soft are the t-shirts?
Each of our shirts goes through a process of natural enzyme treatments to break down its cotton fibers and allow for a thinner, smoother feel. We call the resulting fabric Vintage Soft because it just feels like you've had it for years.

How are they fitted?
Both guys and girls tees are cut in the slim-fitting style of the late 70's, tapered in all the right places to really make you look your best.

The Girls shirts are extra long - so you can layer all your clothes real nicely - and slim fitting to accentuate your curves. The shirts are cut very similar to American Apparel, but our shirts are a bit softer and do not twist in the wash.

The Guys shirts are slimmer fitting than your regular t-shirts which makes you look and feel good. They are also cut similar to American Apparel, but our shirts are a bit softer and do not twist in the wash.

How much do you give for t-shirt designs?
Send it to us and if we like it we'll give you HKD100 and your t-shirt!

Besides on the internet, where else can I find those awesome Radixshirts?
We're sold in over 550 boutiques internationally, including Kitson, ShopIntuition.com, Fred Segal, the National Jean Company, and some stores in Japan and Hong Kong. We're also sold at some larger chains like Urban Outfitters, Nordstrom, and Lord and Taylor. If you think a local retailer should carry our shirts, tell them about us or give us their information and we'll contact them.

I own a cool, hip boutique and I'd love to carry the Radix brand, what do I do?
We're always excited about opening up new accounts. We'll need some information from you to get started, so just email our wholesale department or call us at +852 2868 2623 and we'll set you up with an account representative immediately.

I love wearing my Radix shirt out and the paparazzi always take pictures of me, who can I send those pictures to?
We have a whole section just for you. Email us your pictures to the fans section and the monkey will put your picture up in one of his rooms. We'll also give you a nice big discount on future orders. And one lucky winner every month will be put in the Radix's dorm room and win 2 free t-shirts!

How often do you come out with new shirts?
We come out with 30 new designs every 6 weeks, (that's 5 a week for all you math enthusiasts). So keep on coming back to check up on new shirts.